Duplicate Jira tickets created

Incident Report for incident.io

Resolved

We think the impact from the issue is over.

Posted Sep 28, 2022 - 11:11 UTC

Monitoring

We believe that we have fixed the issue: we will now create only one Jira ticket for each incident going forwards.

Posted Sep 27, 2022 - 12:40 UTC

Update

We believe we've found a fix, which we're currently deploying.

Posted Sep 27, 2022 - 11:18 UTC

Identified

For customers who use our Jira auto-export feature - we are sometimes creating duplicate tickets for a single incident.
We are working on a fix now.

Posted Sep 27, 2022 - 11:02 UTC